Shred for compliance to reduce risk to save the planet to save money

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Our Shredding Services

Chaffinch Document offers a range of secure document shredding, data destruction and hard drive destruction services to suit the needs of large and small businesses. Whether you require a regular shredding collection or a one-off document destruction service, we offer flexible solutions across the UK. We recycle 100% of the output from our paper shredding services to deliver environmentally-friendly solutions which help you reduce risk, save money and ensure compliance with Data Protection regulation. 

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Secure Shredding

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Hard Drive Destruction

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Bins and Containers

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FAQs

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Features and benefits

Don't become a statistic

Almost 88% of UK businesses have suffered a data breach in the last 12 months, with the average cost to an SME being £16k. Data protection good working practice minimises your risk.

Data Protection Compliance

Secure shredding contribute to a robust data security policy. The Data Protection Act 2018 provides for fines of up to £17.5m or 4% of global turnover. Our shredding services save money and reduce risk.

Save Money

Having your own staff do your shredding costs over 35% more than outsourcing to a professional shredding company. It increases risk, affects staff retention and provides little to no audit trail. Our document destruction service saves you money.

Environmentally Friendly

Reduce your carbon footprint, improve your CSR and do business sustainably. We recycle over 97% of all confidential waste, which is supplied to the tissue manufacturing industry to be turned into paper tissue products. We operate a zero to landfill policy.

Flexible Support

From regular shredding collections to one-off clear-outs, our experienced team is on hand to support the needs of your business. Our focus on customer service is relentless, giving you peace of mind that your data is in safe hands.

Fully Accredited

We are proud that our shredding services are accredited by independent auditors, and meet the highest industry standards. From booking to collection to destruction, our team is trained handle your information safely and securely.

Our Accreditations

Chaffinch Document is accredited to the highest standards as a secure document shredding and document storage provider in the UK. Our services provide our clients with cost-effective compliance and the peace of mind that they are working with a trusted, expert and responsible partner.

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ISO9001:2015

ISO 9001 is the most recognisable quality standard. Our certification and the audit process which accompanies it proves our dedication to providing quality and efficient services to our clients.

Certificate Number: 280342017

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BS EN 15713:2009

The EN 15713 standard relates specifically to the secure destruction of confidential materials. Our certification ensures that we meet the requirements for the management and disposal of confidential data.

Certificate Number: 280352017

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Information Commissioner

Chaffinch Document is registered with the Information Commissioner’s Office in accordance with the Data Protection Act 1998, which requires every organisation that processes personal data to register.

Registration Number: ZA073810

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Environment Agency Waste Carrier

Our registration with the Environment Agency as an upper tier waste carrier, broker and dealer confirms our obligations under regulation 28 of the Waste (England and Wales) Regulations 2011.

Registration Number: CBDU183199

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Customer Reviews

Severn Hospice
Severn Hospice
@severnhospice
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We find Chaffinch to be an exemplary contractor. They are always obliging, excellent communicators and are flexible to our requirements. We would highly recommend their service to other customers needing shredding requirements, and can be relied upon to always meet the schedule.
Secret Potions
Secret Potions
Read More
As a chain of pharmacies across several regions of the UK, data protection is essential to effective operations. Chaffinch are an excellent company to work with – from ordering a shredding collection to the collection itself. They go above and beyond for us.
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Frequently asked Questions

Our secure document shredding services are accredited to ISO9001 and BS EN15713. Our customer-first, regional approach ensures we are a national business with local customer service standards. Here are some of the questions we are frequently asked by customers needing secure document shredding and destruction services.

Collections

In order to maximize the cost-efficiency of our document destruction service and reduce the cost to our customers, collection routes are based on postcode areas. We service postcodes on particular days of the week. When you sign up, you will be able to see our available shredding collection days for your postcode area.

If you have booked a one-off shredding service, you can make changes up to 24 hours to your collection date. If you need to make changes, if contact our office, they will advise you of the next available slot to rebook your collection.

If you are signed up to the regularly scheduled service, this will be carried out on the agreed frequency on a particular day, and the service is designed to reduce the burden of booking, amending and rebooking collections. If you would like to discuss the regularity of collections or quantity of containers you can contact our office.

We can collect from your business or home address as required. Lockable consoles can be sited anywhere in your workplace, and our drivers will service these at each location, without you needing to lift a finger. For bags and archive boxes, our standard collection is from the ground floor of your premises.

Due to health and safety reasons, wheelie bins can only be delivered to and collected from the ground floor of your workplace or home, unless there is a working lift.

In order to maintain the very high standards of service that we are renowned for, we are rolling out our service in phases. However, if you are keen to use our service and your location is not currently included, please contact our office as we may be able to assist you.

Yes. We are happy for you to bring your shredding to our depot in Stoke-on-Trent. As we operate a secure site, if you wish to drop off information, please contact us to arrange an appointment.

If your container fills up more quickly than anticipated, please give us a call as we can schedule extra collections. It may be that if your business is growing, the amount of confidential information you are producing is also growing. In which case, we will be happy to discuss supplying you with additional containers or increasing the regularity of your collections.

What to Shred

The Data Protection Act and GDPR (from May 2018) governs every company regardless of size or industry. Each business has a duty of care to protect the information of its customers, employees and suppliers. Confidential information that must be destroyed securely could be contained in any of the following documents:
• Legal documents
• Employment records
• Financial records and bank statements
• Medical records
• Receipts
• Tax information
• Correspondence
• Customer records
• Credit card details
• Company records
• Purchase orders
• Case files
• Notebooks
However, this isn’t an exhaustive list. A rule we request clients to apply is to shred anything that contains any names, addresses, phone numbers and financial information. We encourage all our clients to treat all information as if it was their own.

Small amounts of metal (paper clips, staples etc.) are fine. Industrial shredding machines are designed to cope with small amounts of metal, whereas general office shredders are not. We can sort your confidential waste at our premises, recycling as much of it as possible. Please remove plastic wallets as this may have an impact on us recycling the shredded paper.

The Environment

Once your information has been confidentially shredded into confetti-sized pieces of paper and beyond all possible recognition, the shredded paper is baled for recycling. We supply SOW (Sorted Office Waste) and CHL (Coloured Heavy Letter) into paper mills to be turned back into tissue products such as kitchen roll, toilet roll and tissues.

We are a proud environmentally-friendly company, and are passionate about preserving our planet for future generations. We are always seeking ways to further reduce the carbon footprint of our paper-shredding business. 100% of the paper we shred is recycled back into the paper supply chain at UK-based miles. We don’t believe that transporting recycled paper thousands of miles across the globe helps our environment. We proudly support local paper mills.

As all the shredding paper is recycled, this helps to reduce the amount of new trees which are cut down to make paper products. It is estimated that each tonne recycled paper saves 17 trees; 1,400 litres of oil and 26,500 litres of water. In an age where we all need to do our bit to save the environment, our shredding service can help towards reducing your carbon footprint.

We like to put our money where our mouth is. We support various environmental charities such as our local Wildlife Trust, to develop young people’s knowledge about our natural world, and to preserve areas of keen environmental interest.

Pricing and Payment

We believe our shredding service offers the perfect mix of value and convenience for all types of business. Shredding costs are usually depend on volumes, but unlike other national shredding companies, we offer total pricing transparency.

Find out the price of your storage instantly by clicking here.

All our regular services are based on a contract term of 12 months. This provides you with the peace of mind of a GDPR-compliant confidential destruction service without the hassle or risk of forgetting to keep on top of things.

Our ad hoc and one-off shredding service provides document shredding at your convenience, and is perfect for clearing out old records.

Our regular shredding services are all invoiced monthly. You will be invoiced for the number of services you receive in a particular month and payment will be collected via Direct Debit. By arrangement we can also set up account terms.

For our one-off shredding service, we accept Visa, Mastercard and Maestro cards. You will pay via a single payment for the service when you place your booking.

We know that many homes and offices have their own shredders, but it is a false economy. We guarantee that in the vast majority of businesses, whether large or small, there is a lot of information waiting for someone to disposing of it. It’s just the sort of job that keeps getting put off! The hidden cost of having staff shred data can increase the cost of the process by 50% compared with an outsourced provider, whilst simultaneously improving the process. Health and safety risks associated with office shredders mean that they must be very well maintained, especially as they get older. Put simply, free up time to spend it on what you do best, and let us do what we do best.

Data Protection and Security

Our DBS-checked team are highly trained in the secure handling of confidential information. Our services are accredited to ISO9001 and BS EN15713 (Confidential Destruction of Material) standards. Chaffinch Document provides services to large, highly-regulated businesses across a wide range of industries, and we extend the same levels of security and service to large businesses, small businesses, households and personal shredding. Our shredding service includes the provision of a Certificate of Destruction for every job we do. It is a requirement of the General Data Protection Regulation 2018 to keep a Certificate of Destruction for all information that must be disposed of securely.

The General Data Protection Regulation 2018 places a requirement on companies to protect all personal data. An information breach could cost millions of pounds in fines, with recent test cases involving British Airways being fined £183m and Marriott Hotels being fined £99m for breaches. Under the previous law, the Data Protection Act 1998, the maximum fine was £500,000. However, under GDPR, fines can be up to €20m or 4% of annual global turnover. Partnering with the right confidential destruction and shredding company is a decision of huge importance.

In addition, fraud and identity theft are the fastest growing non-violent crime in the UK, meaning the risk to your information, no matter how trivial has never been greater.

Yes. We are happy to provide copies of our ISO9001 and BS EN15713 certificates for your records. We also have a lots of process documents outlining our process, together with a robust Data Protection Policy Statement.

Containers and Paper

For a fully compliant service, we believe that lockable containers are best placed to reduce the risks to your data whilst it is at your premises. We supply:

– Lockable consoles in a variety of finishes
– Lockable 240 Litre wheelie bins (larger sizes available by request)
– Shredding bags and security ties

We have containers to suit every type of business and workplace environment. We are proud that the finishes on our lockable shredding consoles are front-of-house standard, which means that you can provide tangible proof to your clients and suppliers that you have provision in place to protect their information.

Not at all. Industrial shredding machines are designed to cope with small amounts of metal, whereas general office shredders are not. We can sort your confidential waste at our premises, recycling as much of it as possible.

Ideally, yes. Chaffinch Document is passionate about working with clients to reduce the amount of plastics used. Plastic wallets are difficult to recycle and add to the amount of waste going to landfill in many instances.

Our service pricing is based on archive box-sized containers up to 30mm x 40mm x 44mm. We can collect and shred larger boxes, however please note that the cost will change to reflect larger sized containers.

We take the security and integrity of your information very seriously. Unfortunately, we cannot collect confidential information contained in bin liners or unsealed containers. These pose a data security risk to your information as they can often split due to the weight of the paper within. You are welcome to use your own archive boxes, however please make sure that they are sealed. We would highly recommend using one of the secure options we provide on our website.